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Refund and Returns Policy

Refund and Returns Policy

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Returns & Refunds Policy

Policy Implementation Date: 01/01/2025

1. Nature of Services

Kagaz Consultancy provides professional HR, legal, compliance, payroll, and business consultancy services.

As our services are digital, advisory, and documentation-based, traditional product returns do not apply.

2. Consultation & Service Fees

All payments made for consultation, advisory, documentation, registration, or compliance services are considered service fees.

Once a consultation session has been conducted or work has commenced, fees are non-refundable.

3. Cancellation Policy

Clients may request cancellation:

  • Before work has officially started
  • Before documentation preparation
  • Within 24 hours of booking (if service not initiated)

Cancellation requests must be emailed to:
📧 contact@kagazglobal.com

4. Refund Eligibility

Refunds may be considered under the following conditions:

  • Duplicate payment
  • Payment error
  • Service not initiated by Kagaz Consultancy
  • In exceptional circumstances approved by management

Refund approval is at the sole discretion of Kagaz Consultancy.

5. Non-Refundable Services

The following are non-refundable:

  • Completed consultation sessions
  • Drafted legal documents
  • Filed registrations or compliance submissions
  • Downloadable digital products (if applicable)
  • Customized HR policies or agreements

6. Refund Processing

If a refund is approved:

  • The amount will be processed within 7–14 business days
  • Refund will be credited to the original payment method

Processing time may vary depending on banking channels.

7. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account
  2. Contact your payment provider
  3. Contact your bank

If the issue persists, contact us at:
📧 contact@kagazglobal.com

8. Digital Products (If Applicable in Future)

For downloadable templates, digital guides, or courses:

  • No refunds will be provided after download access is granted
  • Refunds will only be processed in case of technical payment errors

9. Dispute Resolution

Any disputes related to refunds shall be subject to the jurisdiction of courts in Mumbai, India.

10. Contact Information

For refund-related inquiries:

Kagaz Consultancy
Mumbai, India
📧 contact@kagazglobal.com